Get charged twice for the same transaction explanation.

Double or pending charges on your bank account or credit card do not necessarily mean that you have been charged twice. Authorization holds are the banking industry practice of authorizing electronic transactions made with a debit card or credit card, and holding the balance as unavailable either until the transaction is settled by your bank to Game+, or the hold "falls off" and makes the balance available again. For debit cards, authorization holds can fall off the account from one to five days after the transaction date or the settlement date, depending on your bank's policy. For credit cards, holds can last as long as 30 days, depending on your bank.

Important note: If another transaction is presented for payment in an amount greater than the funds left in your account (after the deduction of the temporary hold amount), that transaction will be a nonsufficient funds (NSF) transaction, and your bank may charge an NSF or overdraft fee.

WHY DO I HAVE A PENDING AUTHORIZATION ON MY DEBIT CARD OR CREDIT CARD ACCOUNT WHEN MY FUNDING SOURCE WAS DECLINED?

If your funding attempt from your debit card or credit card failed due to an AVS (Address Verification Service) or CVV (Card Verification Value) failure, we will attempt to reverse the authorization hold placed on your account. However, not all banks and card issuers support Game+ immediately reversing the transaction. Thus, it is possible that the amount you attempted to fund may appear as an authorization hold on your debit or credit card. The exact length of time depends on your bank or card issuer but generally, an authorization hold like this will fall off after 3 to 10 days.

WHY DOES MY CREDIT CARD OR DEBIT CARD ACCOUNT SHOW AS PENDING AND IN ADDITION I SEE A CHARGE ON MY STATEMENT?

Depending on your bank or card issuer it may take up to 7 days to settle the original authorization on your debit or credit card. The charge may appear twice but will only be billed to your account once.


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